1. Link: Use of 'language of deceit' betrays scientific fraud
    http://www.newscientist.com/article/dn26127-use-of-language-of-deceit-betrays-scientific-fraud.html

    Apparently, by analyzing the words used in their papers, scientists have been able to detect some patterns in the writing of other scientists who are known to have lied or falsified data to get their research published.

    This is good news for psychology, which is a science that is already considered “soft” by many other types of scientists like physicists and mathematicians.

    The last thing we need is more garbage research to make the water even cloudier.

    Hopefully that research will succeed, and make anyone who uses data for a living think twice about making shit up just to get famous.

    In a similar way, I would strongly encourage UX designers to think twice about creating reports or presentations for bosses who ask you to “give them some numbers” that support what they already want to say.

    Use data to tell the truth, only. 

    If you use data to lie, you’re not only an asshole, you’re making it hard for the rest of us to improve the world.

    Read it now »

  2. Link: Optimizing UI icons for faster recognition
    http://boxesandarrows.com/optimizing-ui-icons-for-faster-recognition/

    Wanna make people recognize your icons faster and navigate more easily?

    Do you want to know whether Jony Ive’s “line” icons are better than “solid” icons?

    Do you want to know if unlabelled icons are better because they make the interface look cleaner and simpler?

    Sure you do. So read the article.

    Then re-evaluate your life.

    Read it now »

  3. Link: Some Dark Patterns now illegal in UK
    http://www.90percentofeverything.com/2014/08/26/some-dark-patterns-now-illegal-in-uk-interview-with-heather-burns/

    You know UX can be powerful when politicians start making laws to prevent it from being abused!

    As you may or may not realize, it is possible to use UX for evil, making your company more money by tricking users.

    Maybe they slip in a few extra dollars for shipping halfway through the checkout, or include insurance in every purchase by default (cough, Ryan Air, cough), or maybe they have a “Free Trial” that will automatically charge the user’s card at the end. And oops, they forget to mention it to the users.

    If you do any of these things on your site, you are now committing a crime in Europe.

    Suck it, evil-doers!

    The linked article describes a new European law that makes “Dark Patterns” illegal, and that is a great thing. You shouldn’t be using them anyway.

    Read more about: Dark Patterns.

    Read it now »

  4. Link: Walt Disney: The World’s First UX Designer
    http://uxmag.com/articles/walt-disney-the-worlds-first-ux-designer

    I am usually skeptical when I see articles like this, where someone who isn’t around to defend themselves is used to justify something vague, like UX. 

    Usually they come in the form of “10 things we can learn from [fictional character or famous dead person here]!”

    Those articles are often just hijacking the credibility of someone popular to boost the credibility of the author’s own opinions.

    However, this article is actually decent.

    Walt Disney was unquestionably a genius, and a master creator. Obviously he wasn’t an actual “UX designer” and there were definitely people before him that used “design thinking”… 

    …but…

    …Walt Disney is a great example of a design thinker.

    Make sure you read farther than the first part about “making special moments” and “giving customers options”. Those things are fine, but they aren’t necessarily solving problems by themselves.

    If you’re not solving problems, you’re not doing UX. 

    Creating special moments while you waste someone’s life isn’t UX, it’s entertainment.

    However, as the article continues, it covers things like testing and improving, and working with people that are smart and talented, and communicating clearly, and trying things for yourself, and staying focused… which is when it starts to become a very healthy UX attitude.

    You could pick a much worse role model than Walt Disney, regardless of what you do for a living, and regardless of whether he actually did half of the things we give him credit for in this article.

    Read it now »

  5. If you want to understand how a lion hunts, don’t go to the zoo. Go to the jungle.
    Think: user research. 

  6. Conventional wisdom is an oxymoron.
    If UX was easy, your job wouldn’t exist.

  7. Link: X to Close
    https://medium.com/solve-for-x/x-to-close-417936dfc0dc

    Time for a history lesson!

    A fun one! With pictures! Your real history teacher will be jealous of how interesting this lesson is.

    One of the “obvious” parts of any UI is the little “X” that allows you to close the window or pop-up or whatever.

    But is it obvious?! What if there was a whole other universe without an “X to close”?

    Dun dun dun…

    This medium article is full of great pictures of old interfaces (even older than what I had in my lifetime) and it shows, convincingly, that using “X” as the get-this-outta-my-face icon might have been a Japanese invention, and might not have existed in mainstream software until the 90’s.

    Never take details for granted.

    Read it now »


  8. Designing For Everyone is Easier Than Selling To Everyone

    One thing you will hear often in business is “do one thing and do it well.” It’s true. You may also hear something about picking a target market. That is definitely true as well. But UX actually works the opposite way.

    Doing UX for everyone is easy. Selling to everyone is difficult.


    If you’re a marketer you might be experiencing a serious mind fuck after reading the introduction above, because the design part goes against everything you know.

    And maybe if you’re a designer too. 

    How can it be easier to design for everyone than designing for a smaller, well-defined, targeted group of people?! 

    Well, there is a catch: you have to know about psychology first. 

    You see, all humans have the same psychology, more or less. we are all born with the same brain (more or less), built from the same blueprint (more or less) and it works in essentially the same way.

    That means that as long as your users are human, the big problems in UX are going to be the same for everything you ever make.

    Nobody can choose from a menu of 50 options. Nobody will complete a 30-page form written in technical language unless they are highly motivated.

    Nobody will date a person with no head.

    Big problems are universal in psychology and therefore universal in UX.

    ****

    Mo’ design, mo’ problems

    As you design & test good solutions to these big problems, your problems will become smaller, and more specific, and there will be more of them.

    Wait… the more problems you solve, the more problems you have?

    Yes!

    Remember the article from last week about solving UX like a crossword puzzle? At the beginning of a crossword puzzle, how many “holes” do you have to fill?

    One: the whole thing.

    As you add answers, you break up the puzzle into areas of unanswered questions, which become smaller holes, which become individual, specific questions to solve.

    More, but smaller.

    Just like UX.

    ****

    In UX, the more specific your problems or your target users are, the more their individual, unpredictable situations matter.

    What is their country’s culture or the user’s personality? Are they experienced? Tech-savvy? Do they have an unhealthy obsession with tuxedos for dolphins? What about porpoises? Don’t they deserve nice top hats too?

    Very specific. Very tricky to solve.

    UX designers with less experience tend to get caught in this trap, and feel overwhelmed by all the different feedback and suggestions and needs of thousands or millions of individual users.

    UX designers are humans too, and we can’t work with 50 options either.

    ****

    Here’s where the mindfuck happens.

    Selling something specific to everyone is very difficult. I can’t think of any single product that every human needs, other than my book.

    Think about it… every business that sells something everyone needs, sells many types of it.

    A supermarket sells food, which everyone needs. Good supermarkets need to sell hundreds or thousands of different products, because everybody likes different stuff.

    As a UX designer (yes, you can do UX for retail environments) you’re designing a smooth way to buy anything from the supermarket, not each thing they sell.

    A bar has every type of alcohol somebody might order and can make thousands of drinks. (Trust me, I made this award-winning cocktail app for Absolut in 2010).

    But as a UX designer, you’re designing the experience of buying any drink, not each specific drink.

    Amazon has millions of books. But as a UX designer you are designing the experience of buying any book. 

    You get the idea. 

    Not every, specific idea, but the general… yeah, yeah, ok. Sorry, I got caught in a loop there. 

    ****

    It is only after you design a good solution for the general problem that you need to start asking users whether their dolphin wants a jacket with tails or not. 

    If you try to solve each specific problem, one at a time, your design will be a mess, and you ain’t gonna sell shit to nobody. 

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  9. My UX Crash Course Is Going To Be An O’Reilly Book!

    Huge News! I am proud to announce that O’Reilly Media and I will be turning my super-popular UX Crash Course posts into a real book, to be published in 2015.

    Details below.


    This is very exciting!

    Many of you have tweeted to me, asking if the UX Crash Course lessons were available as a book or an ebook, and each time I had to disappoint by saying, “no.”

    Until now.

    In January of this year (2014) I declared that my New Year’s Resolution was to get more people started in UX. And very soon I will be able to say: 

    MISSION ACCOMPLISHED.

    After announcing that over 400,000 people had come to read the daily lessons, I was connected to the fine people at O’Reilly. They were excited too! After a bit of discussion, we have just signed a deal to turn the lessons into a real book and an ebook, which is scheduled for release in 2015.

    ****

    Now, just in case you’re panicking, let me remove any concerns you might have:

    The current lessons/posts will stay online, for free, forever. That was very important to me while we discussed the deal. O’Reilly felt the same way and completely supported that decision.

    The book will also have the same short, easy, funny style as the original lessons, because let’s be honest: I’m hilarious.

    And who wants to destroy that?! 

    So keep sharing and reading those links. I appreciate it every time.

    UX Crash Course: 31 Fundamentals

    UX Crash Course: User Psychology

    ****

    But wait, there’s more!

    Not only will the existing lessons be included, but the book will have 100 lessons in total! Crazy! And, if the English version goes well, it is very possible that it will be translated into other languages!

    I have had a lot of feedback and questions since posting the original lessons, and the extra 38 lessons will be based on all those things you wanted to know.

    Working with O’Reilly will also allow me to include more visual examples and illustrations for each lesson, to make them even more clear and engaging.

    Nice, huh?

    ****

    There are still a lot of decisions to make and writing to do, and it isn’t too late for requests, so find me on Twitter!

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  10. Start testing and stop arguing.
    You don’t know until you know.